Music playback is unstable and intermittently pauses

Incident Report for Soundtrack Your Brand

Resolved

This incident has been resolved.

Posted Oct 08, 2023 - 06:43 UTC

Identified

Some customers are still experiencing issues while playing music, especially with new tracks that haven't been played before. We are actively working to resolve this matter.

We have implemented some minor adjustments and improvements and are closely monitoring the results.

In the meantime, we recommend avoiding the assignment of new music if possible. If playback becomes stuck, please press play again.

Feel free to reach out to our support team for further assistance at support@soundtrackyourbrand.com.

Posted Oct 06, 2023 - 14:36 UTC

Investigating

We are currently investigating this issue.

Posted Oct 06, 2023 - 08:27 UTC

This incident affected: Payments.