Problems with our music provider

Incident Report for Soundtrack Your Brand

Resolved

This incident has been resolved.

Posted Apr 28, 2022 - 13:06 UTC

Update

Our 3rd party music provider are continuing to investigate this issue.

Posted Apr 28, 2022 - 08:35 UTC

Investigating

We are currently seeing issues with our 3rd party music provider not being fully available.

They are currently working on a fix.

Impact:
New users won't be able to play music and new signups (such as zone creation) might be affected as well. Playback is still working for already created users.

Posted Apr 28, 2022 - 06:26 UTC

This incident affected: Account Management, Payments, Music Management, Music Playback, and Sonos.