Windows app does not start for some users
Incident Report for Soundtrack Your Brand
Resolved
This incident has been resolved.
Posted Jan 19, 2022 - 14:57 UTC
Monitoring
A new version of the app is available with a fix for the current issue.
To mitigate the problem: Download and install the new app from our website. Contact support if you still have any issues.

Link for download: https://www.soundtrackyourbrand.com/our-apps
Posted Jan 19, 2022 - 12:58 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 19, 2022 - 11:41 UTC
Investigating
We are seeing that some Windows customers are not being able to start their player this morning. We are currently investigating this issue.

Possible work arounds: Uninstall the app, restart the computer and install the app again. Make sure you are not running the app with elevated mode (admin privileges) as that is not longer supported.
Posted Jan 19, 2022 - 11:24 UTC
This incident affected: Players & apps (Windows).
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